Help Center
Answers for drivers and owners
Short guides for booking, listings, key handover, and refunds. Need a person? Go to Support when you are ready to email or call.
Driver help
From search to a reserved stall, then what happens if a date is blocked.
Find and book a spot
Search by location and pick hourly, daily, weekly, or monthly. Open a listing, choose a free slot, wait for the owner to accept, then pay.
180-second slot lock
Tapping a slot holds it for 180 seconds. That is a temporary hold, not a paid booking. If the timer ends, the stall goes back on the map.
90-second owner approval
Every request waits for the owner. They have 90 seconds to accept or reject. After they accept, pay before the 180-second lock expires.
Key handover
If the listing requires keys, a lockbox, or staff handover, you must accept that policy before booking. Follow the owner’s notes after you pay.
Your ticket
Address, slot, plan, and times stay in your bookings so you can pull them up when you arrive.
Blockouts and refunds
If the owner blocks a date on your stay, you are notified. Hourly stays are cancelled with an 80% refund. Daily, weekly, and monthly stays keep the other days, with a refund for each blocked date.
